Harvard Business Review

OCTOBER 12, 2011

The CIO was Katherine Hudson, who is considered by many people to have launched the modern IT outsourcing movement while at Kodak. High-value functions such as infrastructure development and database administration were retained; others, including PCs, networks, and mainframes, were outsourced. So it had no voice.

CIO 9

CIO Outsourcing Cost Center Film 9

Harvard Business Review

FEBRUARY 2, 2016

You’ll often find customer relationship management within marketing, budgeting within finance, supply-chain management within operations, outsourcing within procurement, training within HR, and new product development within R&D. The functional model has been ingrained ever since, so much so that it is rarely questioned.

Development 8

Development Supply Chain Incentives Outsourcing 8

Harvard Business Review

FEBRUARY 22, 2012

While social stuff is often associated with marketing or customer service, social can affect every part of the business model , including how we organize. As the definition of and market for the latest thinking evolves, SU is in a unique position to fluidly respond. Isn't This Just Another Way To Cut Costs? Is that scary?

Participative 15

Participative Decentralization Globalization Cost Center 15