Building a Business Case for IT Spending

Survive Your Promotion

Certain aspects of IT fall squarely under the category of Risk Management and are generally considered a “cost of doing business”. However the level to which a solution is implemented is weighed against the cost of the risk it is designed to mitigate. Survive Your Promotion!

Why Leaders Need To Stop Using Performance Reviews

Tanveer Naseer

They make the workplace more political, needlessly enforcing nerve-wracking centers of power. This is pain avoidance up the ladder at the cost of pain induction everywhere else. Your competitor is getting nothing but a disingenuous cost center.

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Complimentary Resource – Emerging Trends in Project Management

Strategy Driven

Among the trends are an increased emphasis on project management soft skills, the Project Management Office (PMO) being viewed as a potential profit center (vs. a cost center), sustainability aggressively planned into projects, and an increased emphasis on corporate social responsibility.

Advice for Marketing Executives During Tough Times

Marshall Goldsmith

Here are her ideas and reflections: Chief Marketing Officers (CMOs) are usually under pressure because most organizations see marketing as a cost center and are not aware of how it is contributing to the bottom line. Q: Do you have any specific suggestions for marketing executives in this challenging climate? A: Great question. During hard times companies often cut back on marketing budgets.

Stay Focused During Meetings: Best Practices to Incorporate

Chart Your Course

To get the most out of this substantial cost center, employees and employers need to maximize attention and retention at every meeting. Americans have more than one billion meetings per year.

Call Length Is the Worst Way to Measure Customer Service

Harvard Business Review

Given that the service department is a cost center in most companies, service leaders have long relied on AHT as a critical lever for keeping staffing levels, and therefore costs, in check. It’s not unusual to walk into a contact center and see “leader boards” and stack rankings publicly celebrating those with the lowest AHT and shaming the slowpokes. Most fear that doing so would cause call length to skyrocket, increasing costs.

Your Company’s Energy Data Is an Untapped Resource

Harvard Business Review

Who at your company will be put in charge of turning buildings operations from a cost center to a revenue center? Cost Savings. Energy Information Administration, with a combined annual energy cost of over $200 billion. And many companies also face additional energy-related costs from their commercial vehicles, of which there are over 12 million in operation in the U.S. according to IHS, incurring fuel costs in the billions annually.

Future of HR: The Transition to Performance Advisor


HR is an enigmatic profession, as the authors write, “the sad reality is—even in today’s enlightened age of recognizing the value of people to the business—too many top executives still view HR as a non-strategic cost center instead of a core, profit-contributing function.” Most HR Departments have developed a matrix HR Structure with Generalists (Advisors or Business Partners) mixed with Specialists (in Centers of Excellence, aka COEs).

The Internet Shouldn’t Run on Dirty Energy

Harvard Business Review

The internet may seem to exist in the ether, but its plumbing includes a vast network of data centers, also known as server farms, which need power to function. In 2010, data centers represented 2% of all electricity use in the United States.

Bridging the Gap Between IT and Your Business

Harvard Business Review

IT is asked to the table far too late to advise on the difficulties of consolidating systems after a merger , then faulted when the task takes longer and costs more. We propose business and IT work in that direction by bringing a few tough technological trade-offs front and center, with the goal of finding some middle ground. Today, this topic simply doesn’t come up often enough, leading to a one-size-fits-all approach to managing IT, often as a cost center.

Why Marketing Needs Closer Ties to IT

Harvard Business Review

Like marketing, IT is often seen as a cost center rather than revenue generator. While many teams within your organization contribute to your success, one that cannot be overlooked or understated is the relationship with your IT group.

Leading by Letting Go

Harvard Business Review

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question: “How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?”. In a customer service center, for example, you would create scripts for every possible interaction. To keep costs under control, you’d set goals for reducing it every year.

How to Compete When IT Is Abundant

Harvard Business Review

Rather than serving as an adjunct to the core business, or merely a cost center, IT is becoming intrinsic to the very products and services that every company offers. "You only gain an edge over rivals by having or doing something that they can''t have or do," wrote Nicholas Carr ten years ago in his controversial HBR article, " IT Doesn''t Matter.".

How Cybersecurity Teams Can Convince the C-Suite of Their Value

Harvard Business Review

I observed that leaders often treat security as a liability cost — until the company experiences a security breach, after which increased support is a given. Insight Center. Instead, it was forged by individual engineers and managers who recognized the opportunity to collaborate across the organization for improved performance, lower costs, and faster development cycles.

A Case for Why Health Systems Should Partner with Pharmacies

Harvard Business Review

The health care industry is now focusing on value-based care — improving the health of populations while reducing costs. The overwhelming majority of health care costs involve managing patients with chronic conditions such as diabetes, heart disease, and asthma. Insight Center.

Make It Easy for Decision Makers to Approve Your Deal

Harvard Business Review

Similarly, the role of the dealmaker is to find a way to drive the “cost” of the deal down to as close to zero as possible — so the decision maker can’t possibly refuse to buy that ticket.

Develop Your Company’s Cross-Functional Capabilities

Harvard Business Review

On the other hand, they are set up as cost centers and service bureaus, mandated to meet the needs of all their constituents as rapidly as possible under the ceiling of their budget. Most companies struggle to differentiate themselves.

Offshore Centers Can Offer More than Low Costs

Harvard Business Review

Captive offshore operations centers — company-owned delivery units located in low-cost countries such as India and the Philippines — have come a long way. Originally designed to provide labor cost arbitrage, they are now on the brink of being a source for strategic advantage. Since 2008, we've benchmarked the performance of nearly 250 operations centers working on both core operations (e.g., Cutting costs Global business Operations

Leadership Caffeine Podcast-Bob Lucas on Customer Service

Management Excellence

For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center. For managers and executives, customer service is either a golden opportunity or, as some seem to treat it…a cost center.

Google's CIO on How to Make Your IT Department Great

Harvard Business Review

The standard approach is to apply tough cost control. That generally means that front line, in many cases, are the lowest cost of labor, who are generally working off a well-scripted common recipe of how to provide tech support. Reinventing Corporate IT An HBR Insight Center.

A Kodak Moment to Reconsider the Value of IT

Harvard Business Review

IT was viewed as noncore, a cost to be outsourced like janitorial services and security. But surveys show that more than 25% of firms still think of IT as a cost center, 53% of CIOs' time is focused on cost control, and 54% of companies outsource their IT services. It's easy to fall into the Kodak trap, especially in austere times when there's almost overwhelming pressure to cut costs.

Shadow IT Is Out of the Closet

Harvard Business Review

Slowly but surely, as the little database grew bigger and bigger, the manager would wedge the cost into her operating budget. They're simpler to implement than their enterprise-wide counterparts and business people see them as worthwhile and cost-effective.

Social Means Freedom, for Better or for Worse

Harvard Business Review

Typically an in-house cost center, service is usually viewed as a necessary evil and constantly targeted for "efficiency." Over time, notable service firms built outsourcing capacity in India, Malaysia, Singapore and elsewhere to allow any firm to have a global service workforce at low cost. Isn't This Just Another Way To Cut Costs? A Stanford Professor quit his job. But he doesn't plan to go to another prestigious university.

The Changing Role of the CMO

Marshall Goldsmith

Many businesses view marketing as a cost center without recognizing how it contributes to the bottom line. Many marketers make the mistake of talking about lowering costs instead of talking about increasing revenue. Marketing is everywhere, but with the ubiquity of slogans and ads, it's easy to forget that there's more to marketing than meets the eye. As a result, it is often one of the first budgets to be cut in economic downturns.

Top 10 Sustainable Business Stories of 2012

Harvard Business Review

Mega weather took many lives and cost over $120 billion in the U.S. Individual companies are feeling the bite: analysts at Morningstar estimate that input costs at Tyson Foods will rise by $700 million — more than its 2012 net income.

Morning Advantage: All I'm Askin' Is for a Little Respect

Harvard Business Review

For one, it’s a cost center. Marketers get no respect, writes Ivey Business School professor Niraj Dawar on INSEAD's blog. The CEO wonders how you spend your time, the CFO wonders how you spend the company’s money, the sales folks think you’re too conceptual, too abstract, and not sufficiently focused on the immediate business, and the production and supply chain guys just think you’re full of hot air.".

The Rainmaker Fab Five Blog Picks of the Week

Maximizing Possibility

 My favorite: HR as a cost center.  My favorite: HR as a cost center.

A Jobs Manifesto for Young Europe (and the Rest of the World)

Harvard Business Review

Government in its entirety is a cost-center to society, so we desperately need to create not just jobs, but private sector jobs. Europe's young people are bearing the brunt of the fallout from the collapse of the financial system and the struggle to save the Euro. In Britain, where I live, youth unemployment has topped one million. In Greece, the rate is nearly 50% — that's one out of every two young people in the country.

Obama and Romney Are Ignoring Hispanic Voters

Harvard Business Review

As founder of the Center for Hispanic Leadership, I can attest to the fact that the U.S. Full disclosure: I teach classes on this topic at the Center for Hispanic Leadership.) Think profit center, not cost center. According to the Center for Talent Innovation , only 5% of mid-level Hispanic managers have sponsors, as Hispanics have not been as effective at earning a seat at the table with senior executives.

Obama and Romney Are Ignoring Hispanic Voters

Harvard Business Review

As founder of the Center for Hispanic Leadership, I can attest to the fact that the U.S. Full disclosure: I teach classes on this topic at the Center for Hispanic Leadership.) Think profit center, not cost center. According to the Center for Talent Innovation , only 5% of mid-level Hispanic managers have sponsors, as Hispanics have not been as effective at earning a seat at the table with senior executives.

People Are Not Cogs

Harvard Business Review

Talent, purpose, culture and creating meaning is the peopley work mostly viewed by the performance folks as "cost centers," or departments that exist only to manage legal risk. Every day I go to meetings where language suggests people are cogs.

Why Verizon's iPhone Could Be Good for AT&T

Harvard Business Review

We call these people Cost Center Consumers, and they come in two flavors. Divas: These are high maintenance consumers who drive costs up after purchase. They tie up your call centers, incur costly returns, and generate other costs that occur below the gross margin line, which is harder to see. calling plans, ancillary devices like headphones or chargers, international calling, home internet, cable) as well as their true cost to serve (e.g.,

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