Why Comcast Would Rather Be Feared Than Loved
Harvard Business Review
JULY 8, 2013
Those sealed by fear are more durable: [M]en have less scruple in offending one who is beloved than one who is feared, for love is preserved by the link of obligation which, owing to the baseness of men, is broken at every opportunity for their advantage; but fear preserves you by a dread of punishment which never fails.
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