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Unexpected Leadership Lessons that Mobsters Can Teach Lawful Leaders

Leading Blog

FEBRUARY 5, 2021

How is that possible when mobsters cannot simply have team members sign up for an online training course or activate their methods through “Mafia Academy?”. Relentless offers five transformative leadership lessons that leadership training programs must incorporate and promote. These include: 1. Zimmerman , Ph.D.,

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The Rise of the Chief Customer Officer

Harvard Business Review

APRIL 18, 2011

The Boeing Training & Flight Services division, a 1,500-employee group at The Boeing Company that serves 500 airline customers in over 90 countries, sought to accelerate growth by reorganizing around the customer. Not all CCOs have operationally structured configurations like Boeing's Training & Flight Services division.

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