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Big Data In Your Shampoo?

Mills Scofield

.: after years of being the market leader in a specific product category, they quickly begin to lose market share, they wanted to introduce their product into a new market. In the case of the former, they typically would want to know why and how could they innovate their current product to regain their position as number one.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

In Rich’s old, functional “silo-based” process, a marketing person with a new customer opportunity would contact their favorite R&D associate, the regulatory and quality assurance departments, packaging, and the plant. Throughout these years of cultural transformation, Intuit’s leadership support has been constant.