Don't Anesthetize Your Colleagues with Bad Writing
Harvard Business Review
JANUARY 28, 2013
When you write e-mails, reports, letters, and other documents, here's how to keep your readers alert and responsive: Use personal pronouns skillfully. By the time you find it (or give up trying), you've lost the writer's train of thought. Small wonder, too. People don't want to master your arcane vocabulary to get what you're saying.
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