Creating A Customer-Centric Culture – The Disney Way
Tanveer Naseer
JULY 26, 2016
Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Here are some of their findings: Managed Their Cultures Revenue growth of 682 percent. In 2005, J. Kotter and James L.
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