The Practical Leader

OCTOBER 24, 2011

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Heskett does a great job of showing how culture is critical to organizational success and providing powerful and highly illuminating examples. Adaptability is absolutely critical today.

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Heskett Kotter Books How To 49

Tanveer Naseer

FEBRUARY 20, 2018

And even though Kotter and Heskett showed that culture could account for a 20-30% better overall performance than similar competitors, many leaders and organizations don’t see how to develop a culture that enhances performance. No wonder that culture seems elusive, and not something you can get a grip on.

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Mission Statement Heskett Learning-by-Doing CEO 275

LDRLB

MAY 19, 2011

Employees and customers in these situations appear to be playing a key role in a cycle of success spirals (Heskett et al., Employees and customers in these situations appear to be playing a key role in a cycle of success spirals (Heskett et al., Our results follow this line. Our results follow this line.

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Heskett Organizational Behavior Succession P&L 96

The Practical Leader

DECEMBER 26, 2012

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? ” In providing provocative perspectives on this challenge, Heskett draws from three books on the folly of predictions, how some predictions can be made more accurate, and how to gain from disorder.

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Heskett Collins Uncertainty Books 45

The Practical Leader

DECEMBER 28, 2011

Celebration, to the extent that it contributes to the quality of work life, may help explain why both of these companies achieve extraordinary productivity when compared with their peers.”

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Heskett Emotional Intelligence Cooper Airlines 49

The Practical Leader

OCTOBER 26, 2011

These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters. Here are especially vital findings and powerful observations about just what it takes to build a peak performance culture.

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Heskett Competitive Advantage Leadership Organization 49

Management Craft

DECEMBER 7, 2011

These three categories correspond to the layers of organizational culture as defined by John Kotter and James Heskett in Corporate Culture and Performance. To change culture, we must affect and align all three layers.

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Heskett Kotter Simon Resistance 74

Marshall Goldsmith

NOVEMBER 24, 2010

Heskett and W. Marshall: I hear this concern every where I travel these days. Who doesn't? My friend Joe Wheeler, Executive Director of The Service Profit Chain Institute, recently co-authored a book with Harvard Business School Professors James L. Earl Sasser, Jr. I asked him for his perspective on this question.

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Heskett Competitive Advantage Learning-by-Doing Health Care 117

Harvard Business Review

JUNE 28, 2012

Heskett describes how an effective culture can account for up to half of the differential in performance between organizations in the same business. Heskett discusses how to calculate the economic value of culture through the "Four Rs" of referrals, retention, returns to labor, and relationships with customers. Heskett.

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Heskett Webinar Influence Books 12

Tony Mayo

MARCH 10, 2010

Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six.

Execution 158

Execution Mayo Executive Coaching How To 158

The Practical Leader

NOVEMBER 9, 2011

Review of The Culture Cycle (James Heskett) and key frameworks from it. Review of Beyond Performance (the massive McKenzie study) and key frameworks from it. Excerpts and key findings from Beyond Performance. Excerpts and key findings from The Culture Cycle. A selection of articles and excerpts on Culture Change.

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Heskett Emotional Intelligence Human Resources Leadership 49

Harvard Business Review

JULY 3, 2012

Heskett introduces a powerful conceptual framework for managing culture change and shows it at work in a real-world setting. Heskett's "culture cycle" identifies policies, practices, measures, and behaviors that are crucial to moving cultures forward. In this HBR webinar, James L. Listen here. View webinar: A conversation with James L.

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Heskett How To Webinar Policies 9

Skip Prichard

JUNE 22, 2020

James Heskett and John Kotter found that organizations with strong corporate cultures realized over eleven years revenue growth of 682 percent, employment growth of 282 percent and stock price growth of 901 percent. Why is creating a performance-enhancing culture critically important? Simply put, culture drives performance.

How To 106

How To Middle Management Reputation Short-term 106

Harvard Business Review

NOVEMBER 26, 2012

The article, written by a leading group of service management thinkers (Jim Heskett, Tom Jones, Gary Loveman, Earl Sasser, and Len Schlesinger) is a great example of both the power a management idea can have, and how much work is required for an idea to become reality.

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Heskett Retail COO Franchising 8

Harvard Business Review

DECEMBER 14, 2011

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. But is there a direct correlation between employee investment and the balance sheet?

Company 16

Company Heskett Customer Loyalty Ryan 16

Harvard Business Review

MARCH 22, 2012

Heskett of Harvard Business School observes, it's important to endow workers on the front line with "latitude within limits." But it leaves me wondering what any business might stand to gain if it oriented its associates to look out aggressively for opportunities to perform true acts of kindness for their customers. As my colleague James L.

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Strategy Airlines Heskett Hotels 17

Harvard Business Review

FEBRUARY 16, 2016

In his book The Culture Cycle , James Heskett defines culture in a simple way: “It’s often explained as being ‘the way we do things around here’ – what goes and what doesn’t.” So how can we as leaders ensure we are consistently behaving in a manner reflective of who we really are?

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Heskett Content Leadership Learning-by-Doing 8

Harvard Business Review

MAY 6, 2013

Heskett , culture "can account for 20-30% of the differential in corporate performance when compared with ''culturally unremarkable'' competitors." The benefits of a strong corporate culture are both intuitive and supported by social science. According to James L.

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Heskett Mission Statement Open-book McKinsey 12

First Friday Book Synopsis

DECEMBER 29, 2011

Harvard Business Review on Increasing Customer Loyalty Various Contributors Harvard Business Review Press (2011) How to create customers who are profitable This is one of the volumes in a series of anthologies of articles that first appeared in Harvard Business Review.

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Customer Loyalty Loyalty Review Books 80