‘Tis the Season of Prophecies, Forecasts, and Predictions

The Practical Leader

Harvard Business School professor, James Heskett, poses the right question in his blog Should Managers Bother Listening to Predictions? These are the central leadership issues that will make for a truly Happy New Year! We made it through yet another doomsday prediction!

Thoughts That Make You Go Hmmm on… Recognition, Appreciation, and Celebration

The Practical Leader

Cooper and Aymen Sawaf, Executive EQ: Emotional Intelligence in Leadership and Organizations. “Celebration is given high priority in both organizations (Wal-Mart and Southwest Airlines). “The most neglected form of compensation is the six-letter word thanks.”

Book Review of “The Culture Cycle: How to Shape the Unseen Force that Transforms Performance”

The Practical Leader

John Kotter and James Heskett’s classic book, Corporate Culture and Performance , is an organization development classic. Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance , follows up his and John Kotter’s earlier work with updated research, current examples, and pertinent observations. leadership, recognition, job opportunity, personal development).

Thoughts that Make You Go Hmmm on…. Leading Culture Change

The Practical Leader

These are drawn from Harvard Business School professor, James Heskett’s new book, The Culture Cycle: How to Shape the Unseen Force That Transforms Performance : “Culture really matters. Cultures form with or without leadership, structure, or clear intent. The question is; what kind of culture naturally emerges from or is shaped by leadership?”

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Creating A Customer-Centric Culture – The Disney Way

Tanveer Naseer

Heskett published their 10-year research project – “ Corporate Culture and Performance ” – in which they compared companies that intentionally managed their cultures to similar companies that did not. Who wouldn’t want to achieve results similar to those reported by Kotter and Heskett?

How Healthy Is Your Organization’s Culture?

Tanveer Naseer

And even though Kotter and Heskett showed that culture could account for a 20-30% better overall performance than similar competitors, many leaders and organizations don’t see how to develop a culture that enhances performance. The following is a guest piece by Marcella Bremer.

shorts.005 | Cycle of Success Spiral

LDRLB

Employees and customers in these situations appear to be playing a key role in a cycle of success spirals (Heskett et al., is an Associate Professor of Management in the College of Business at the University of Nevada, Reno (UNR), where he teaches courses in organizational behavior, leadership, and personal branding to both undergraduate and MBA students. Bret blogs about leadership, followership, and social media at his website Positive Organizational Behavior.

How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

Similarly, Hart, Heskett, and Sasser (1990) suggest that those with memories of poor service tell approximately 11 people while those with pleasant recollections tell only six.

To Be an Authentic Leader, Practice Every Day - SPONSOR CONTENT FROM DISNEY INSTITUTE

Harvard Business Review

What is authentic leadership? Great leadership is definitely not an act. Leadership behaviors are the key to earning employee trust and having a direct and lasting impact on employee engagement. We call this “values-infused leadership.”

What Great Companies Know About Culture

Harvard Business Review

Heskett wrote in his latest book The Culture Cycle , effective culture can account for 20-30 percent of the differential in corporate performance when compared with "culturally unremarkable" competitors. This means that employees and senior leadership alike should ensure that the brand is understood inside and out by customers and other stakeholders. Even in this unprecedented business environment , great leaders know they should invest in their people.