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First Look: Leadership Books for January 2022

Leading Blog

JANUARY 1, 2022

Win from Within : Build Organizational Culture for Competitive Advantage by James Heskett. James Heskett provides a roadmap for achievable and fast-paced culture change. We live in a constantly changing world with new technologies introduced daily, perpetual connectivity, and relentless pressures to do more, faster, better.

Books 225
Books Heskett Leadership Competitive Advantage 225
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shorts.005 | Cycle of Success Spiral

LDRLB

MAY 19, 2011

They call this a cycle of success spiral: it seems that the greater the customers’ intention to return to this specific hotel or restaurant for future service, the higher the climate for service among employees, which in turn influences customers’ appraisal of employee performance. Our results follow this line. Our results follow this line.

Heskett 96
Heskett P&L Customer Loyalty Succession 96
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