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Listening as a Tool to De-escalate Conflicts

The Recovering Engineer

In Sway: The Irresistible Pull of Irrational Behavior Ori and Rom Brafman reference several studies that point to the need to be heard and how it affects people ranging from convicted felons to venture capitalists. For the venture capitalists, the other person was running the company where they invested money.

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Scaling Social Impact: Welcome to the HBR-Bridgespan Group Insight Center

Harvard Business Review

A new wave of entrepreneurs have created innovations that address pressing human needs: a hand-powered solar lamp that reduces a family's dependence on dangerously flammable oil for adequate light; a network of neighborhood-based grocery stores that sell fresh produce; a low-cost infant warmer for vulnerable babies in developing countries.

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Stop Documenting, Start Experiencing

Harvard Business Review

feel I need to grab it before it's gone." Thus, the new behavior on social networks is to develop, as one venture capitalist quipped , "a precious journal of moments to look at in the future.". Not only do we need to create a bank of experiences, we need people to notice and acknowledge our balances.

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“Trust Me, I’m a Leader”: Why Building a Culture of Trust Will Boost Employee Performance – and Maybe Even Save Your Company

Strategy Driven

Feeling safe is a primal human need. When that need isn’t met, our natural response is to focus energy toward a showdown with the perceived threat. Our attention on whatever scares us increases until we either fight or run in the other direction, or until the threat diminishes on its own. About the Author.

Company 62
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“Trust Me, I’m a Leader”: Why Building a Culture of Trust Will Boost Employee Performance – and Maybe Even Save Your Company

Strategy Driven

Feeling safe is a primal human need. When that need isn’t met, our natural response is to focus energy toward a showdown with the perceived threat. Our attention on whatever scares us increases until we either fight or run in the other direction, or until the threat diminishes on its own. About the Author.

Company 50