Information Technology Management Operations Servant Leader 
Modern Servant Leader
DECEMBER 30, 2022
Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology. Invest in Technology. This was the main root of their problem.
Modern Servant Leader
DECEMBER 30, 2022
Underinvestment in Technology This was the main root of their problem. Because Southwest Airlines seems to have the worst, most outdated operating technology in the industry. In their case, the desire to remain profitable every year was a short-term gain leadership chose over the long-term benefits of upgrading their technology.
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