Innovation Leadership Lean Production Operations 
Harvard Business Review
AUGUST 23, 2012
Supposedly set to launch this July — and then September — New York City announced that its innovative bike sharing program would be delayed until at least next spring. The organizational and operational benefits of targeted testing are not. Until it works, we're not going to put it in. The particular object of his ire?
Harvard Business Review
OCTOBER 17, 2013
As we in the United States juggle major structural and operational changes and try to secure our financial systems as revenues fall, we must keep our promise of safety and high quality to every patient, every time. I offer three recommendations to ensure that we keep these promises to those who depend on our leadership.
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