Fight the Nine Symptoms of Corporate Decline
Harvard Business Review
DECEMBER 18, 2012
People become self-absorbed and lose sight of the wider context — customers, constituencies, markets, or the world. You might not see absenteeism, but there is "presenteeism," which means the body is there but the mind is absent. Withdrawing from contact further isolates them, encouraging others to back away too. Silos harden.
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