Where Have All the Process Owners Gone?
Harvard Business Review
JANUARY 7, 2011
Air Products, for example, tripled corporate productivity (hard profit-and-loss benefits) from 2003 to 2006, and boosted operating return on net assets from 9.5% The wishes of a functional head such as CFO, CMO, or company President won out over a Process Owner of Order-to-Cash. And they succeeded wildly. from 2004 to 2007.
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