Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). Each generation of leaders seems to rediscover process improvement in a different package.
Let's personalize your content