Avoid the Improvement Hype Cycle
Harvard Business Review
MARCH 23, 2011
To show how different it is, we have special words to describe them such as " Master Black Belt ," " DMAIC ," " Kaizen ," " A3 ," and " SIPOC.". In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system.
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