What Africa’s Banking Industry Needs to Do to Survive
Harvard Business Review
JULY 28, 2016
Through Paypal, Nigerians spent $610 million via their mobile phones on international shopping in 2015, depriving local banks forex fees. But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees.
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