INDUSTRY INSIGHTS YOUR PEERS ARE READING
So they coined the word "Disintermediation"". I have blogged often about one of my favorite writers and speakers - Daniel Pink. I wrote a review of his book a Whole New Mind. And I shared one of his videos. And blogged when I last hear him speak live. I guess you could say I am a bit of a Daniel Pink groupie. Today he spoke about sales - a topic near to my heart. The quotes below are what Pink said (although sometimes paraphrased because I can only type so fast.) MORE
In the same way as when travel agents were disintermediated by websites and direct sales, the quintessential auto dealership may now be counting its last days, only creating more inefficiencies in the supply chain than the value it provides. The process of intermediation and disintermediation in different industries is an essential part of innovating business models. Last week New Jersey started enforcing a ban on direct sales by Tesla Motors of its path-breaking model S. MORE
Executives should also be wary of how AI increases the dangers of brand disintermediation. The Curious Incident of Brand Disintermediation. Furthermore, as those systems become increasingly capable, they could potentially lead to brand disintermediation. Cat Yu for HBR. In the world of marketing, brand anthropomorphism can be a powerful mechanism for connecting with consumers. MORE
Some point to disintermediation elements as evidence that these markets are new, but these elements have also existed for years. Many online platform businesses, such as Uber and Airbnb, have so far had a pretty easy ride when it comes to regulation. MORE
Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. MORE
Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” Much of the business story of the digital age so far has been about taking products and institutions apart — unbundling them. Music CDs were unbundled into MP3s that were sold (and illicitly downloaded) individually. Newspapers have been unbundled by blogs and classified ad sites. Now, digital-education upstarts are trying to unbundle the university. MORE
That allows cab drivers to offer many of the conveniences of Uber without being disintermediated. As a consumer, I absolutely love Uber. The other week I was at a dinner in a relatively remote part of Singapore. Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. I clicked three buttons, and my ride was there in 12 minutes. It’s simple, and it works beautifully. MORE
Now that cultural content could go directly to the consumer, "disintermediation" was inevitable. Bachelorette , a film starring Kirsten Dunst, created a small sensation this summer when it was released to video-on-demand (VOD) a month ahead of it's September 7 theatrical debut. MORE
What Happened to Disintermediation? Even in this digital age, argues Hugo Dixon in his Reuters column , rebellions still need strategy, and to get a strategy, you must have leaders. While the "Twitter revolutions" of the Arab spring have us all a-chirp about leaderless movements, Dixon points out that those movements have struggled to get the results the participants want. MORE
So, in today’s post I’ll examine the power of disruption as a key business driver… Disruptive business models focus on creating, disintermediating, refining, reengineering or optimizing a product/service, role/function/practice, category, market, sector, or industry. MORE
Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. In terms of people, processes and technologies, Toyota and Google's YouTube have little in common. MORE
It's media disintermediation at work! I'm sitting at DLD , a new-media conference hosted by an old media company (German magazine publisher Burda) in Munich. Arthur Sulzberger Jr. of the New York Times Co. and Hubert Burda of Burda are onstage talking about their experiences in a transformed media landscape. I want to feel useful, so I start tweeting about it. I am not alone. MORE
Disintermediation has forced a focus on talented individuals who produce great art. A record company's value used to be measured by the acquisition, protection, and exploitation of copyrights. Exploiting those copyrights by selling songs is an easy business model to understand and used to be the foundation of a very healthy global industry. Historically, the record business was the heart of the music industry. Sell a lot of records and you were a successful business. MORE
In both instances, the life-cycle management innovation involves using disintermediation to change how the customer interacts with the product. Broad expansion of such disintermediation in the pharmaceutical business could, of course, encounter numerous hurdles. But what observers missed was Apple's canny use of disintermediation — in this case, technological disintermediation — at the end of the life cycle to prepare the way for the future. MORE
Specious talk about disintermediation of salespeople obscures the real issues facing firms. Selling has always been more about the buyer than the seller. So any effective sales model must adapt to changing buying protocols, not ignore or resist them. MORE
Tesla has challenged the automotive business model on other occasions: it disintermediated car dealerships and then adopted a switching station model. Last week Elon Musk, the iconoclastic CEO of Tesla Motors declared that Tesla would effectively allow any competitor to use its patents portfolio. Shortly after, BMW and Nissan announced that they wanted to cooperate with Tesla on technology and standards. MORE
Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. It’s not news that the role of salespeople and selling is changing. MORE
Disintermediation is inevitable.". The original value proposition of the library was not just free books but something more, something I learned as a seven-year-old at the Dunbar Public Library in Vancouver, B.C. The library looked like dumpy, public architecture but it was in fact a house of many mansions, a place of possibility, a portal. Space travel, time travel, identity travel, you name it, the library could do take you there. But other media can make the same promise. MORE
How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? Yes, listening to customers is great. Social media sites are fabulous for facilitating customer dialogue. I even believe that complaints are a gift. But I also know perverse incentives and unintended consequences when I see them. MORE
To counter this dynamic, the CEO of a large financial services firm banned her organization from using a list of words and phrases such as “leverage” “synergy,” “disintermediation,” and “robust” (to pick a few of the most overused terms ). No great strategy was born without careful thought. That’s why the process of planning a strategy itself is an important vehicle for setting priorities, making investment decisions, and laying out growth plans. MORE
The big retailers are getting squeezed and disintermediated at both ends. By Paul Clarke, Chief Technology Officer, Ocado. Across the retail landscape, a war is going on, and the battles are being fought on multiple fronts: business models, channels, brands, customers, technologies, and more. Some of these are old scores reignited by new protagonists armed with new weapons, but quite a few are new clashes. MORE
How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels? It's a murky, unclear future for the marketing agency, but one thing is for certain: things are changing at an exponential pace. An agency used to act as the executional arm of the marketing department. MORE
Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. The average U.S. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census. MORE
” The Danger of Disintermediation. Already, consumers are being disintermediated from traditional brand choices via search engine and online retailer algorithms that determine which products are presented to consumers, and in what sequence. Image Source/Getty Images. The term “frictionless commerce” is widely used to describe how digital technologies are blending product purchases seamlessly into consumers’ daily lives. MORE
Their print and music industries are being disintermediated by the digital revolution. Björk and Tina Brown have many differences but one common problem: They are watching the boat beneath them sink. They are struggling to respond to the blue-ocean and white-space and black-swan disruption that besets us all. Brown is a British-born journalist, columnist, talk-show host, and author. She edited Tatler and The New Yorker. She is now the editor of Newsweek and The Daily Beast. MORE
Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command. HBR Staff/Victor Cardoner/Getty Images. Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms. MORE
To the contrary, I believe programs like AT&T’s provide opportunities to keep employee populations relevant—and those with relevant skills are less likely to get disintermediated. Is the developed world on the verge of a skills crisis? The challenge is obvious: the quickening pace of technological change has shrunk the shelf life of skills acquired by today’s university graduates to just a few years. MORE
And yet, with this tremendous access and disintermediated channel, what have we gotten? In any supermarket chain, some things are easy to find. Apples. Bread. But if you're looking for flaxseeds? Coconut milk? Prunes? MORE
The issue facing most sales forces is not disintermediation. A stunning 70% of U.S. workers say they are "not engaged" or "actively disengaged" with their work, according to Gallup''s ongoing study of the American workplace from 2010 through 2012. Sales reps — the people who represent your firm with customers — are not an exception. What must you do, at a minimum, to regain the trust and recharge the talent of sales people? Two steps are foundational. MORE
But the future of engagement is about regaining control over your data, disintermediating the current channel owners, and creating ongoing relationships with customers beyond individual transactions. Marketers often distinguish between paid, earned, and owned media. While the strategies are different, the goal is the same — to generate awareness and engagement. Paid and earned get most of the attention, but the new battleground is going to be owned media. MORE
But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Across Africa, banking is being redesigned. MORE
Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. If you haven’t heard of OTT , short for “over the top,” you will soon. MORE
Disintermediating the analysis was the right and responsible choice. The economics and accountability of due diligence have changed. The managerial ability and responsibility to access the source material upon which critical decisions are made has improved so dramatically that traditional business notions of oversight and trust are obsolete. The executive implications for time management and, more important, people management are enormous. MORE
Many of these dinosaurs – agencies in particular — seemed a bit panicked about being disintermediated. Last year I wrote a post titled The Dinosaurs of Cannes about the scene at the Cannes Lions Festival , the ad industry’s star-studded annual awards show. MORE
I’m always on the lookout for new practitioners entering the market where we have practice areas, disruptive technology, or changes in the landscape that could disintermediate certain aspects of the market. By Mike Myatt , Chief Strategy Officer, N2growth. MORE
military – the disintermediating power of the internet has finally reached into the halls of power. Oz Was Right? Hiding From Managers Can Increase Your Productivity HBS Working Knowledge I''m sitting here, alone, in HBR''s library, writing about how my decision to relocate from my open workspace is making me much more productive. It''s not merely because it''s quieter ; research from Harvard Business School professor Ethan S. MORE
But their pushback was firm: disintermediated meetings were preferred to ones facilitated by a third-party like myself. My most irritating — and surprising — professional failure came from what I thought would be a straightforward success. In the immortal words of failed CIA intelligence director George Tenet , I had a " slam dunk " innovation opportunity with a top MIT lab. I was wrong. Completely. It continues to bother me. MORE
In other words, innovation occurs when we bypass or disintermediate procurement. But, alas, the innovation disintermediation and disempowerment provoked by procurers with their eyes a little too focused on the bottom line have demanded this fundamental shift. MORE
Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can. [For more, visit the Communication Insight Center.]. At the recent Online Publishers Association Member Summit, the two of us gave a keynote in which we presented some hypotheses about the future of online competition. MORE
Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. While Edward Lloyd is largely credited with commercializing the insurance industry, with the creation of his namesake firm, Lloyd’s, over 330 years ago, the original concept of spreading risk (or “mutualizing”) goes back even further. MORE
Disintermediation Related Topics N2Growth Blog
JUNE 5, 2011
I’m always on the lookout for new practitioners entering the market where we have practice areas, disruptive technology, or changes in the landscape that could disintermediate certain aspects of the market. By Mike Myatt , Chief Strategy Officer, N2growth.
CEO Blog
JUNE 13, 2013
So they coined the word "Disintermediation"". I have blogged often about one of my favorite writers and speakers - Daniel Pink. I wrote a review of his book a Whole New Mind. And I shared one of his videos. And blogged when I last hear him speak live. I guess you could say I am a bit of a Daniel Pink groupie. Today he spoke about sales - a topic near to my heart. The quotes below are what Pink said (although sometimes paraphrased because I can only type so fast.)
N2Growth Blog
JUNE 14, 2010
So, in today’s post I’ll examine the power of disruption as a key business driver… Disruptive business models focus on creating, disintermediating, refining, reengineering or optimizing a product/service, role/function/practice, category, market, sector, or industry.
Harvard Business Review
DECEMBER 20, 2011
In both instances, the life-cycle management innovation involves using disintermediation to change how the customer interacts with the product. Broad expansion of such disintermediation in the pharmaceutical business could, of course, encounter numerous hurdles. But what observers missed was Apple's canny use of disintermediation — in this case, technological disintermediation — at the end of the life cycle to prepare the way for the future.
Harvard Business Review
JUNE 27, 2017
Executives should also be wary of how AI increases the dangers of brand disintermediation. The Curious Incident of Brand Disintermediation. Furthermore, as those systems become increasingly capable, they could potentially lead to brand disintermediation. Cat Yu for HBR. In the world of marketing, brand anthropomorphism can be a powerful mechanism for connecting with consumers.
Harvard Business Review
JULY 28, 2016
But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Across Africa, banking is being redesigned.
Harvard Business Review
MAY 25, 2018
” The Danger of Disintermediation. Already, consumers are being disintermediated from traditional brand choices via search engine and online retailer algorithms that determine which products are presented to consumers, and in what sequence. Image Source/Getty Images. The term “frictionless commerce” is widely used to describe how digital technologies are blending product purchases seamlessly into consumers’ daily lives.
Harvard Business Review
DECEMBER 1, 2011
In other words, innovation occurs when we bypass or disintermediate procurement. But, alas, the innovation disintermediation and disempowerment provoked by procurers with their eyes a little too focused on the bottom line have demanded this fundamental shift.
Harvard Business Review
JULY 9, 2012
What Happened to Disintermediation? Even in this digital age, argues Hugo Dixon in his Reuters column , rebellions still need strategy, and to get a strategy, you must have leaders. While the "Twitter revolutions" of the Arab spring have us all a-chirp about leaderless movements, Dixon points out that those movements have struggled to get the results the participants want.
Harvard Business Review
MARCH 21, 2014
In the same way as when travel agents were disintermediated by websites and direct sales, the quintessential auto dealership may now be counting its last days, only creating more inefficiencies in the supply chain than the value it provides. The process of intermediation and disintermediation in different industries is an essential part of innovating business models. Last week New Jersey started enforcing a ban on direct sales by Tesla Motors of its path-breaking model S.
Harvard Business Review
MAY 13, 2015
Using software, like the apps on new “smart” TVs, or hardware, like Roku or Chromecast devices, any consumer with a strong Internet connection can now bypass the disintermediated MSO. If you haven’t heard of OTT , short for “over the top,” you will soon.
Harvard Business Review
APRIL 4, 2016
Some point to disintermediation elements as evidence that these markets are new, but these elements have also existed for years. Many online platform businesses, such as Uber and Airbnb, have so far had a pretty easy ride when it comes to regulation.
Harvard Business Review
JUNE 17, 2014
Tesla has challenged the automotive business model on other occasions: it disintermediated car dealerships and then adopted a switching station model. Last week Elon Musk, the iconoclastic CEO of Tesla Motors declared that Tesla would effectively allow any competitor to use its patents portfolio. Shortly after, BMW and Nissan announced that they wanted to cooperate with Tesla on technology and standards.
Harvard Business Review
AUGUST 7, 2018
Yet, more so than traditional travel providers, these companies face possible disintermediation by smart speakers, which will be capable of aggregating potential travel options on command. HBR Staff/Victor Cardoner/Getty Images. Marriott recently teamed up with Amazon to offer a hospitality version of the e-commerce giant’s Echo devices in select hotel rooms.
Harvard Business Review
AUGUST 15, 2016
Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. It’s not news that the role of salespeople and selling is changing.
Harvard Business Review
JULY 16, 2014
Many of these dinosaurs – agencies in particular — seemed a bit panicked about being disintermediated. Last year I wrote a post titled The Dinosaurs of Cannes about the scene at the Cannes Lions Festival , the ad industry’s star-studded annual awards show.
Harvard Business Review
NOVEMBER 15, 2016
The big retailers are getting squeezed and disintermediated at both ends. By Paul Clarke, Chief Technology Officer, Ocado. Across the retail landscape, a war is going on, and the battles are being fought on multiple fronts: business models, channels, brands, customers, technologies, and more. Some of these are old scores reignited by new protagonists armed with new weapons, but quite a few are new clashes.
Harvard Business Review
DECEMBER 7, 2012
And yet, with this tremendous access and disintermediated channel, what have we gotten? In any supermarket chain, some things are easy to find. Apples. Bread. But if you're looking for flaxseeds? Coconut milk? Prunes?
Harvard Business Review
MAY 13, 2013
Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another.
Harvard Business Review
JANUARY 8, 2013
Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers. In terms of people, processes and technologies, Toyota and Google's YouTube have little in common.
Harvard Business Review
JULY 12, 2017
Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. While Edward Lloyd is largely credited with commercializing the insurance industry, with the creation of his namesake firm, Lloyd’s, over 330 years ago, the original concept of spreading risk (or “mutualizing”) goes back even further.
Harvard Business Review
SEPTEMBER 18, 2012
Now that cultural content could go directly to the consumer, "disintermediation" was inevitable. Bachelorette , a film starring Kirsten Dunst, created a small sensation this summer when it was released to video-on-demand (VOD) a month ahead of it's September 7 theatrical debut.
Harvard Business Review
APRIL 5, 2012
Their print and music industries are being disintermediated by the digital revolution. Björk and Tina Brown have many differences but one common problem: They are watching the boat beneath them sink. They are struggling to respond to the blue-ocean and white-space and black-swan disruption that besets us all. Brown is a British-born journalist, columnist, talk-show host, and author. She edited Tatler and The New Yorker. She is now the editor of Newsweek and The Daily Beast.
Harvard Business Review
OCTOBER 24, 2011
Disintermediation has forced a focus on talented individuals who produce great art. A record company's value used to be measured by the acquisition, protection, and exploitation of copyrights. Exploiting those copyrights by selling songs is an easy business model to understand and used to be the foundation of a very healthy global industry. Historically, the record business was the heart of the music industry. Sell a lot of records and you were a successful business.
Harvard Business Review
MARCH 14, 2017
Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process. Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. The average U.S. household participates in 29 different loyalty programs, according to the 2015 Colloquy Loyalty Census.
Harvard Business Review
NOVEMBER 29, 2013
military – the disintermediating power of the internet has finally reached into the halls of power. Oz Was Right? Hiding From Managers Can Increase Your Productivity HBS Working Knowledge I''m sitting here, alone, in HBR''s library, writing about how my decision to relocate from my open workspace is making me much more productive. It''s not merely because it''s quieter ; research from Harvard Business School professor Ethan S.
Harvard Business Review
NOVEMBER 21, 2011
How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? Yes, listening to customers is great. Social media sites are fabulous for facilitating customer dialogue. I even believe that complaints are a gift. But I also know perverse incentives and unintended consequences when I see them.
Harvard Business Review
OCTOBER 1, 2013
To counter this dynamic, the CEO of a large financial services firm banned her organization from using a list of words and phrases such as “leverage” “synergy,” “disintermediation,” and “robust” (to pick a few of the most overused terms ). No great strategy was born without careful thought. That’s why the process of planning a strategy itself is an important vehicle for setting priorities, making investment decisions, and laying out growth plans.
Harvard Business Review
FEBRUARY 22, 2011
Amazon's widget that makes it easy to shop from inside Facebook reveals one way this oligopoly will become increasingly interconnected, while disintermediating as many others as it can. [For more, visit the Communication Insight Center.]. At the recent Online Publishers Association Member Summit, the two of us gave a keynote in which we presented some hypotheses about the future of online competition.
Harvard Business Review
JUNE 2, 2014
That allows cab drivers to offer many of the conveniences of Uber without being disintermediated. As a consumer, I absolutely love Uber. The other week I was at a dinner in a relatively remote part of Singapore. Afterwards, the hotel concierge furiously worked three phones to get taxi cabs to appear for the 15 people who were waiting with growing impatience. I clicked three buttons, and my ride was there in 12 minutes. It’s simple, and it works beautifully.
Harvard Business Review
JULY 19, 2013
The issue facing most sales forces is not disintermediation. A stunning 70% of U.S. workers say they are "not engaged" or "actively disengaged" with their work, according to Gallup''s ongoing study of the American workplace from 2010 through 2012. Sales reps — the people who represent your firm with customers — are not an exception. What must you do, at a minimum, to regain the trust and recharge the talent of sales people? Two steps are foundational.
Harvard Business Review
AUGUST 5, 2015
Specious talk about disintermediation of salespeople obscures the real issues facing firms. Selling has always been more about the buyer than the seller. So any effective sales model must adapt to changing buying protocols, not ignore or resist them.
Harvard Business Review
SEPTEMBER 27, 2016
To the contrary, I believe programs like AT&T’s provide opportunities to keep employee populations relevant—and those with relevant skills are less likely to get disintermediated. Is the developed world on the verge of a skills crisis? The challenge is obvious: the quickening pace of technological change has shrunk the shelf life of skills acquired by today’s university graduates to just a few years.
Harvard Business Review
JANUARY 24, 2011
It's media disintermediation at work! I'm sitting at DLD , a new-media conference hosted by an old media company (German magazine publisher Burda) in Munich. Arthur Sulzberger Jr. of the New York Times Co. and Hubert Burda of Burda are onstage talking about their experiences in a transformed media landscape. I want to feel useful, so I start tweeting about it. I am not alone.
Harvard Business Review
MARCH 17, 2011
But their pushback was firm: disintermediated meetings were preferred to ones facilitated by a third-party like myself. My most irritating — and surprising — professional failure came from what I thought would be a straightforward success. In the immortal words of failed CIA intelligence director George Tenet , I had a " slam dunk " innovation opportunity with a top MIT lab. I was wrong. Completely. It continues to bother me.
Harvard Business Review
OCTOBER 10, 2014
But the future of engagement is about regaining control over your data, disintermediating the current channel owners, and creating ongoing relationships with customers beyond individual transactions. Marketers often distinguish between paid, earned, and owned media. While the strategies are different, the goal is the same — to generate awareness and engagement. Paid and earned get most of the attention, but the new battleground is going to be owned media.
Harvard Business Review
MAY 26, 2011
Disintermediating the analysis was the right and responsible choice. The economics and accountability of due diligence have changed. The managerial ability and responsibility to access the source material upon which critical decisions are made has improved so dramatically that traditional business notions of oversight and trust are obsolete. The executive implications for time management and, more important, people management are enormous.
Harvard Business Review
MARCH 15, 2013
How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels? It's a murky, unclear future for the marketing agency, but one thing is for certain: things are changing at an exponential pace. An agency used to act as the executional arm of the marketing department.
Harvard Business Review
JUNE 24, 2014
Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” Much of the business story of the digital age so far has been about taking products and institutions apart — unbundling them. Music CDs were unbundled into MP3s that were sold (and illicitly downloaded) individually. Newspapers have been unbundled by blogs and classified ad sites. Now, digital-education upstarts are trying to unbundle the university.
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