Harvard Business Review

JANUARY 26, 2012

Disintermediation is inevitable.". So libraries are struggling. What can they do in the face of skeptics who say, "Print! Why, in God's name, do we need print? Let the library go the way of the bookstore. Perhaps the answer lies in the library's physicality. Can the library do something a Kindle cannot?

Library 15

Library Innovation Disintermediation Travel 15

Harvard Business Review

JANUARY 8, 2013

As global innovators, however, they share a remarkable core value and best practice: they invest in the innovative capabilities of their suppliers. While lean production has almost nothing to do with video production, the clear message was that genuinely lean enterprise craved innovation that made their suppliers more innovative.

Innovation 8

Innovation Lean Production Disintermediation Automotive 8

Harvard Business Review

JANUARY 24, 2011

It's media disintermediation at work! Lots of industries have been turned upside down by innovation over the years. The by-now-standard, Christensen-inspired corporate response to disruptive innovation is to create a separate operation, with different incentives and structure than the parent organization, to exploit the innovation.

Disruptive Innovation 15

Disruptive Innovation Venture Capitalist Innovation Christensen 15

Harvard Business Review

APRIL 5, 2012

Their print and music industries are being disintermediated by the digital revolution. But they've given us cultural innovations of some interest. Björk's magnificent innovation just happens to exploit this convention as a way of getting paid. Tina Brown's innovation is the present double issue of Newsweek. And daring.

Innovation 12

Innovation Disintermediation Magazine Open-book 12

Harvard Business Review

MARCH 21, 2014

In the same way as when travel agents were disintermediated by websites and direct sales, the quintessential auto dealership may now be counting its last days, only creating more inefficiencies in the supply chain than the value it provides. Auto industry Innovation Strategy' Auto industry Innovation Strategy'

Supply Chain 8

Supply Chain Disintermediation Disaggregation Business Model 8

Harvard Business Review

JULY 28, 2016

But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Innovate ferociously. To mitigate the lost revenue, banks are redoubling efforts in retail and corporate banking. What works in U.S.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

JUNE 2, 2014

I also love Uber as a student (and teacher) of disruptive innovation theory, because the challenges the transportation company is encountering as it seeks to expand into new cities helpfully illustrate how to assess an idea’s disruptive potential. Competition Disruptive innovation' It’s simple, and it works beautifully.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

NOVEMBER 21, 2011

How smart are customer-centric firms that effectively train complainers to disregard or disintermediate their contact centers? But you should be more innovative in making how you handle complaints with efficacy and grace, as well. Twitter as contact center gateway, rather than solution space, may seem tactically unresponsive.

Disintermediation 15

Disintermediation Call Center Core Competence Incentives 15

Harvard Business Review

MAY 26, 2011

The coverage suggested that the man who gave us QE2 held shockingly anachronistic beliefs about basic research's role in promoting innovation. I thought this would be a wonderful gateway to post on how poorly economists and economics understand and measure innovation in global markets. Bernanke's quotes were truisms and clichés.

Due Diligence 12

Due Diligence Disintermediation Micromanagement Analysis 12

Harvard Business Review

MARCH 17, 2011

In the immortal words of failed CIA intelligence director George Tenet , I had a " slam dunk " innovation opportunity with a top MIT lab. It's usually not too hard to get firms seeking an edge to take a good look at a great innovation opportunity. I was wrong. Completely. It continues to bother me. This time was different.

Venture Capitalist 12

Venture Capitalist Disintermediation Class Entrepreneur 12

Harvard Business Review

MAY 13, 2013

Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. Let''s say the Apple innovation merely takes $50 billion out of the industry. Disruptive innovation'

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. Great salespeople don’t imitate, they innovate. Great brands ignore trends. Great brands don’t follow what everyone else is doing, nor do they wait to take their lead from customers.

Brand 8

Brand Disintermediation Price Long-term 8

Harvard Business Review

JULY 16, 2014

Quirky is disrupting incumbents in consumer product design and innovation, Local Motors in the automobile business, Relay Rides in car rentals and Kickstarter and AngelList in the financial sector. Many of these dinosaurs – agencies in particular — seemed a bit panicked about being disintermediated.

Marketing 8

Marketing Disintermediation Hotels Brand 8

Harvard Business Review

SEPTEMBER 18, 2012

Now that cultural content could go directly to the consumer, "disintermediation" was inevitable. Innovation is suppressed. The digital revolution has been tough on traditional channels, diminishing the bookstore, the department store, and the newspaper. In the movie world, not so much.

Film 8

Film Disintermediation Budgeting Marketing 8

Harvard Business Review

OCTOBER 10, 2014

We can see how content, community, and context come together in the owned media strategies of today’s most innovative marketers. But the future of engagement is about regaining control over your data, disintermediating the current channel owners, and creating ongoing relationships with customers beyond individual transactions.

Media 8

Media B2B Disintermediation Content 8

Harvard Business Review

DECEMBER 1, 2011

Every single innovation conversation I've had recently with business unit leaders, product managers and/or marketing executives invariably focuses on the importance of partnership and collaboration with their best suppliers and vendors. If anything, they wish their suppliers came forward with even more actionable and innovative ideas.

Price 15

Price Innovation Disintermediation TCO 15

Harvard Business Review

JUNE 27, 2017

Executives should also be wary of how AI increases the dangers of brand disintermediation. The Curious Incident of Brand Disintermediation. Furthermore, as those systems become increasingly capable, they could potentially lead to brand disintermediation.

Brand 11

Brand Disintermediation Ethics Technology 11

Harvard Business Review

JULY 12, 2017

Intermediaries or “trust brokers” do not have to be written out of the equation — or disintermediated — as many blockchain enthusiasts argue. However, even these commodity offerings can find ways to innovate and survive. As with all such innovations, a global standards war is under way. Insight Center.

Insurance 11

Insurance Industry Policies Market Penetration 11

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. The Explainer: Disruptive Innovation. Many industries have experienced disruption, due to technologies that successfully reduced inefficiencies and frictions, often disintermediating established players in the process.

Loyalty 13

Loyalty Customer Loyalty Travel Hotels 13

Harvard Business Review

JUNE 24, 2014

Barksdale: I think we use the term “disintermediate” a lot more than we do “unbundle from these terrible corporations.” That’s the question that’s always the hardest for an incumbent to ask, because that’s the classic innovators dilemma. I don’t remember ever giving that speech.

How To 15

How To Technology Industry Venture Capitalist 15

Skip Prichard

JULY 26, 2021

What are the most innovative companies doing to position themselves? While they are focused on optimization, their shareholders continue to demand that they pay out greater dividends or engage in larger share buy backs instead of investing their profits for future innovation. Own and disintermediate the customer relationship.

Disintermediation 130

Disintermediation Cost-Benefit Analysis Short-term Long-term 130