Harvard Business Review

JULY 28, 2016

Technology has emerged as a competitive weapon in driving operational excellence and superior service quality. But banks cannot control the rules of engagement as they have in the past, since customers now have more choices and are more fragmented, and disintermediation by fintech is making it harder to earn fees. Innovate ferociously.

Banking 8

Banking Industry Disintermediation Offshoring 8

Harvard Business Review

JUNE 2, 2014

I also love Uber as a student (and teacher) of disruptive innovation theory, because the challenges the transportation company is encountering as it seeks to expand into new cities helpfully illustrate how to assess an idea’s disruptive potential. Competition Disruptive innovation' It’s simple, and it works beautifully.

Disruptive Innovation 8

Disruptive Innovation Disintermediation Business Model Innovation 8

Harvard Business Review

AUGUST 15, 2016

Digital commerce and disintermediation have caused many customers to question the importance of having a sales relationship at all. Great salespeople don’t imitate, they innovate. Over the years, many technology companies have developed the role of a technology evangelist or “chief evangelist.”

Brand 8

Brand Disintermediation Price Long-term 8

Harvard Business Review

MARCH 17, 2011

In the immortal words of failed CIA intelligence director George Tenet , I had a " slam dunk " innovation opportunity with a top MIT lab. The opportunity revolved around technology transf er — the challenge of taking a novel technology and successfully transplanting it to other companies or industries. I was wrong.

Venture Capitalist 12

Venture Capitalist Disintermediation Class Entrepreneur 12

Harvard Business Review

MAY 13, 2013

As I''ve written in my previous two blog posts, our first inclination is usually to play down the potential impact of a new technology. Let''s say the Apple innovation merely takes $50 billion out of the industry. Perhaps not as an Apple TV, or perhaps not as the innovation that Cook was hinting at for Q3 this year.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

MAY 26, 2011

The coverage suggested that the man who gave us QE2 held shockingly anachronistic beliefs about basic research's role in promoting innovation. I thought this would be a wonderful gateway to post on how poorly economists and economics understand and measure innovation in global markets. Bernanke's quotes were truisms and clichés.

Due Diligence 11

Due Diligence Disintermediation Micromanagement Analysis 11

Harvard Business Review

JUNE 24, 2014

Yes, digital technology enables a lot of unbundling. Andreessen: I think a lot of it is based on the underlying technology change. The way I think about it is — at least in the world that I work in, sort of tech and Internet media — bundles emerge as a consequence of the current technology. But new bundles keep appearing.

How To 13

How To Technology Industry Venture Capitalist 13

Harvard Business Review

OCTOBER 10, 2014

We can see how content, community, and context come together in the owned media strategies of today’s most innovative marketers. RFID technology in the lift tickets track the locations of skiers and their friends on the mountain, and their times on the various runs. EpicMix is a cross between a social network and an adventure game.

Media 8

Media B2B Disintermediation Content 8

Harvard Business Review

JUNE 27, 2017

Today some companies are taking brand anthropomorphism to a whole new level with sophisticated AI technologies. Executives should also be wary of how AI increases the dangers of brand disintermediation. The first is that chatbots are just one type of AI technology being used to establish or reinforce company brands.

Brand 10

Brand Disintermediation Ethics Technology 10

Harvard Business Review

JULY 12, 2017

Thus a trust and efficiency engine like blockchain technology has the potential to drive radical change in the insurance industry while improving transparency and outcomes across the entire value chain. Rather, they can become early adopters of the technology. Sponsored by DXC Technology. Insight Center.

Insurance 11

Insurance Industry Policies Market Penetration 11

Harvard Business Review

MARCH 14, 2017

Loyalty programs are ripe for some kind of disruptive innovation that would make them easier to use. How Blockchain Works Here are five basic principles underlying the technology. Best known as the technology behind bitcoin, blockchain enables a ledger of transactions to be shared across a network of participants. Related Video.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12