Design Your Employee Experience as Thoughtfully as You Design Your Customer Experience
Harvard Business Review
DECEMBER 8, 2016
Improving customer experience is often a top business priority, but what about employee experience? In its 2016 Employee Engagement Benchmark Study, the firm showed that companies that excel at customer experience have one-and-a-half times as many engaged employees as customer experience laggards do. ongoing learning and development.
8 
Let's personalize your content