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Personal Needs vs. Customer Relationships

Strategy Driven

The systemic nature of marketing strategy depersonalizes their audience by using language that groups customers into segments and tarĀ¬gets. Marketing scholars Jennifer Aaker and Susan Fournier reveal how closely business relationships and interpersonal relationships mirrored each other in an Internet-based psychology test.

Aaker 63
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Make Your Competition Irrelevant

Harvard Business Review

This is the route that breakthrough brands take, and is for most marketers the only route to growth and profitability. Marketing strategies geared toward this approach feature constant, incremental enhancements to the offering's attractiveness, reliability, or price, in hopes of getting buyers to take a second look at a familiar brand.

Aaker 15