article thumbnail

November 2018 Leadership Development Carnival

Lead Change Blog

He is featured in this audio interview where he shares his experience, knowledge, and best tactics on how to be a leader in the customer service industry. Marcella summarizes: “ Appreciative attention for people helped this client lower their absenteeism. ” Follow Steve on Twitter at @SteveDigioia. Development.

article thumbnail

How prepared is your workplace for the week after Super Bowl?

HR Digest

Having followed this phenomenon since 2005, the report found that February 4, would be the largest-ever anticipated day of Super Bowl-related absenteeism. Super Bowl related-absenteeism and other productivity-denting attitudes would cost employees $4 billion this year, according to estimates by Challenger, Gray & Christmas.