6 Silent Productivity and Profitability Pitfalls, part 3 of 7
Strategy Driven
NOVEMBER 21, 2013
Instead of tired practices like ‘active listening’ (whereby one is taught to parrot back what someone says, which only shows that you heard what was said, not that you understood), our teams must develop a new set of competencies in which they learn to clarify what they interpreted in a conversation, not what they heard. .
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