Remove Advertising Remove Attrition Remove Operations Remove Social Capital
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Do You Know Who Holds Your Office Together?

Harvard Business Review

There’s a reason law firms and advertising agencies still take clients out to the ball game, theater, or even to Las Vegas. So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. Social capital also counts.