Do You Know Who Holds Your Office Together?
Harvard Business Review
SEPTEMBER 23, 2015
So we propose a three-step solution to properly value the office tending work that lubricates its operations: identify it; understand its impact; and find ways to assign it value. million in decreased attrition, absenteeism, and overtime, it also drove a $2 million profit increase and 34% jump in highly satisfied customers.
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