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Servant Leader

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

DECEMBER 30, 2022

If you screw up, own it. In times of crisis, great leaders are prominent in their apologies and prolific in the media. Leaders with great teams in place to manage the crisis internally, should be on a media blitz tour, accepting responsibility and continuously communicating their plans and progress to fixing the situation.

Airlines

Airlines Leadership Short-term Long-term

Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

DECEMBER 30, 2022

Accept Responsibility If you screw up, own it. In times of crisis, great leaders are prominent in their apologies and prolific in the media. There is a time to take the costs and invest in core systems that may hurt bottom line results. Southwest knows they screwed up. They ceased all advertising.

Airlines

Airlines Leadership Short-term Long-term

Leadership Digital

Leadership Lessons in Southwest Airline’s Fall From Grace

Leadership Lessons in Southwest Airline’s Fall From Grace

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