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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. Leaders are thorough when they take a comprehensive focus of their business. To be thorough means putting long-term results ahead of short-term gains. If you screw up, own it. Southwest knows they screwed up.

Airlines 188
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Leadership Lessons in Southwest Airline’s Fall From Grace

Modern Servant Leader

In servant-leadership terms, this is a failure of the principle, THOROUGHNESS. Leaders are thorough when they take a comprehensive focus of their business. To be thorough means putting long-term results ahead of short-term gains. Accept Responsibility If you screw up, own it.

Airlines 130