You Can’t Do Strategy Without Input from Sales
Harvard Business Review
AUGUST 25, 2014
It makes Dorsey’s summation of his story a non sequitur: “A once-thriving American business loses share to the Pacific Rim, gets scared, adopts TQM practices, raises productivity, and begins to win back business. In fact, sales advice, if it’s even discussed, usually revolves around a combination of “reorganizing” and “incentives.”
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