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A Brief History of the Ways Companies Compete

Harvard Business Review

Scale drove consolidation and globalization of industries throughout the mid-twentieth century and it still does today, such as in steel, airlines, pharmaceuticals, and telecommunications. And processes like Six Sigma quality control became hugely popular after GE publicly adopted the concept. Insight Center.

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Scaling Your UX Strategy

Harvard Business Review

We even hear it from our clients in the international market, such as regional telecommunications companies, who see a "unified user experience strategy" like Apple's as a sign of status. Six Sigma UX : Successful UX is often about doing less, not more.