Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?
Harvard Business Review
JANUARY 27, 2016
Thanks to increased demand for air travel, Rising Sun’s flights were now fuller and more frequent than ever before. Attrition rates had indeed spiked in the past year, along with turn times. ” Ken didn’t want to shoot down Mari’s proposal immediately, but he agreed with the CFO. People could go faster.
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