Harvard Business Review

MARCH 4, 2011

How do they adopt an intelligent-store strategy that incorporates associates, shoppers, changing technology, new consumer behaviors, and the store itself? Our shopper in aisle three would need the store's Wi-Fi network and IT ecosystem to support the technology on his or her mobile device. But many retailers seem a bit overwhelmed.

Retail 15

Retail Attrition CIO CFO 15

Harvard Business Review

JANUARY 27, 2016

Attrition rates had indeed spiked in the past year, along with turn times. ” Ken turned to his CFO, expecting a reaction, and got one: “Respectfully, Mari-san, I would be extremely uncomfortable putting a request of that size to management. ” “I was done with the bathrooms in eight. People could go faster.

Case Study 8

Case Study Airlines COO CFO 8

Harvard Business Review

MAY 8, 2015

The plan was to go public next year, and Jake and his CFO had been trying to cut costs, but they had mostly spared the IT group. They knew that technology (and the staff to support it) was the company’s bread and butter. We need to make a statement—not just new technology, new people.” Some of that was true.

Case Study 8

Case Study Crisis IPO CIO 8