Attrition CFO Operations Technology 
Harvard Business Review
MARCH 4, 2011
How do they adopt an intelligent-store strategy that incorporates associates, shoppers, changing technology, new consumer behaviors, and the store itself? Our shopper in aisle three would need the store's Wi-Fi network and IT ecosystem to support the technology on his or her mobile device. But many retailers seem a bit overwhelmed.
Harvard Business Review
JANUARY 27, 2016
Attrition rates had indeed spiked in the past year, along with turn times. ” Ken turned to his CFO, expecting a reaction, and got one: “Respectfully, Mari-san, I would be extremely uncomfortable putting a request of that size to management. ” “I was done with the bathrooms in eight. People could go faster.
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