Automotive Finance Leadership Quality 
N2Growth Blog
AUGUST 1, 2016
In the text that follows you’ll hear Sam’s views on leadership, the state of the market, and you’ll be introduced to his retirement ambitions and the future challenges for the boardroom, following his return to Perth, Australia. Gordon Berridge: What do you see as the greatest leadership strength? On with the interview.
Harvard Business Review
SEPTEMBER 11, 2017
Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Team leads can help you further scale managers by taking on the bulk of mentoring, coaching, and quality assurance.
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