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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. To ensure this works, make sure that your executives and team management are not only part of the change, but act as the motivational leaders, paving the way through example and confidence building.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

A customer focused business, whether B2C or B2B (we all have customers), is more profitable and has greater longevity. To ensure this works, make sure that your executives and team management are not only part of the change, but act as the motivational leaders, paving the way through example and confidence building.

Strategy 267
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What's The Future Of Business By Brian Solis

Eric Jacobson

You can likely already imagine that I consider this a must-read book for any business owner and any leader -- even leaders who manage businesses that don't directly connect with consumers. Here are his answers : Question : When you consider all the Business-To-Consumer (B2C) companies in the U.S., it's not slowing down.

B2B 54
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What It Takes to Become a Great Product Manager

Harvard Business Review

Because I teach a course on Product Management at Harvard Business School, I am routinely asked “what is the role of a Product Manager?” ” The role of a Product Manager (PM) is often referred to as the “CEO of the Product.” Self-management: Being a PM can be incredibly stressful. Company Fit.