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Avoid the Improvement Hype Cycle

Harvard Business Review

Thus, today we have a number of process "religions": Statistical Process Control was followed by Total Quality Management, Business Reengineering, Six Sigma, Lean, and Business Process Management (BPM, which emphasizes process management software). And "What can we do now to ensure we don't repeat the mistakes of the past?"

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To Create Long-Term Shareholder Value Start with Employee Satisfaction

Harvard Business Review

Some boards attempt a "balanced scorecard" approach , considering more than current year financials , with mixed success. Through leadership development programs, Six Sigma, and constant communication we made long-term investments in our people.