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Don’t Trust Your Company’s Reputation to the Quants

Harvard Business Review

By contrast, the bottom 10 includes several companies – Goldman Sachs, AIG, Halliburton, Monsanto, and BP — which most consumers know only by reputation. In your boardroom and senior management strategy sessions, make an explicit effort to listen to your “Qualts.”. We’d like to propose a solution. What – or who – is a Qualt?