Remove Budgeting Remove Finance Remove Leadership Remove ROI
article thumbnail

IT Doesn't Matter (to CEOs)

Harvard Business Review

Even after more than 20 years of implementations, a study by Panorama shows that 53% of ERP projects still run over budget, 61% take longer to complete than anticipated, and more than 27% fail to produce the positive ROI expected. These and other IT-related problems aren''t rooted in technology but in leadership failings.

CEO 9
article thumbnail

Why CRM Projects Fail and How to Make Them More Successful

Harvard Business Review

Those failures can mean a lot of things — over-budget, data integrity issues, technology limitations, and so forth. CRMs today also serve a lot of masters, from executives in the C-suite, technology, marketing, finance, and, oh yeah, sales. Broadcast this message loud and clear from the CEO and sales leadership.

CRM 14