article thumbnail

Case Study: Should a Hotelier Invest in a New Kind of Online Travel Agency?

Harvard Business Review

But Lotta wasn’t yet ready to gamble a significant portion of her marketing budget on it. ” “I have Carly running the ROI — both short-term and long-term,” he said, referring to Carly Janssen, his finance director, “but I have to say that I find it intriguing. Onstage, Dan spoke with authority.