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Bureaucracy

Time to Market

Bureaucracy Can Drain Your Company’s Energy. Agile Can Restore It.

Harvard Business Review

MAY 22, 2018

Believe it or not, bureaucracy was once a progressive innovation. The German sociologist Max Weber famously praised bureaucracy’s rationality and efficiencies. Today, most people work in some sort of bureaucracy — and according to Gallup, 85% of employees around the world feel disengaged from their work.

Bureaucracy

Bureaucracy Agility Energy Constraint

How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

JUNE 17, 2015

In Rich’s old, functional “silo-based” process, a marketing person with a new customer opportunity would contact their favorite R&D associate, the regulatory and quality assurance departments, packaging, and the plant. But as Intuit grew, informality and entrepreneurship began to morph into procedure and bureaucracy.

Productivity

Productivity Products Customer Intimacy Software

Bureaucracy Can Drain Your Company’s Energy. Agile Can Restore It.

How IBM, Intuit, and Rich Products Became More Customer-Centric

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