Business Intelligence Call Center Goal Marketing 
Harvard Business Review
MAY 2, 2012
Everyone from product managers, to call center reps, to the front-line worker in the branch or store uses information to make decisions. The good news is that as information usage increases business intelligence tools are building support for communities of users. thus inviting Bill to annotate his report.
Strategy Driven
DECEMBER 15, 2010
SAS – Providing organizations with THE POWER TO KNOW ® SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. What’s optimal for you – with your goals and values – could very well be suboptimal for the next person.
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