Business Intelligence CIO Execution Incentives 
Harvard Business Review
APRIL 8, 2014
But managers still seem to be having the same kinds of business arguments and debates — except with much better data and analytics. As one CIO recently told me, “We’re doing analytics in real-time that I couldn’t even have imagined five years ago but it’s not having anywhere near the impact I’d have thought.”
Harvard Business Review
DECEMBER 20, 2018
In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. But in my work with clients, when I ask executives if the CRM system is helping their business to grow, the failure rate is closer to 90%. PM Images/Getty Images. The numbers ranged from 18% to 69%. The result?
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