Harvard Business Review
APRIL 8, 2014
But managers still seem to be having the same kinds of business arguments and debates — except with much better data and analytics. As one CIO recently told me, “We’re doing analytics in real-time that I couldn’t even have imagined five years ago but it’s not having anywhere near the impact I’d have thought.”
Harvard Business Review
DECEMBER 20, 2018
In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company. PM Images/Getty Images. That was actually an average of a dozen analyst reports.
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