Harvard Business Review

NOVEMBER 4, 2014

According to CIO Dieter Haban , whose team identified the idea and led product development, “the innovation combines telematics, mobility, central mission control, big data analytics, and a seamless process from the truck to the driver, fleet manager, and ultimately to an authorized service outlet.”.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

MAY 22, 2013

So the question becomes: in order to keep the advocate pipeline filled, should you incent customers with rewards, discounts, even payments of some sort? My strong suggestion — based on actual experiences from companies who are not incenting customers to advocate — is to avoid this slippery slope.

PR 8

PR CIO Reference How To 8

Harvard Business Review

JUNE 25, 2015

We believe that CEOs need a partner for innovation inside their companies, someone who will create and defend processes, incentives, and metrics that encourage radical ideas and find new areas for growth. You must defend the culture, processes, incentives, and metrics that are born in this space. Introduce innovation accounting.

Entrepreneur 8

Entrepreneur CTO Business Model CEO 8

Harvard Business Review

JULY 8, 2018

So what are incentives? It’s very interesting actually, we were with a customer a number of weeks ago, a healthcare customer in our executive briefing center, and our executive was talking to the CIO and his colleagues about storage and the data center and how it’s going to evolve. What are motivations?

Technology 8

Technology Industry Content CIO 8

Harvard Business Review

MAY 16, 2011

According to former CIO John Leggate : "People always had a good reason for meetings. It requires managers to rigorously assess the business case for any collaboration effort, spot and tear down behavioral barriers to teamwork and set up the organization correctly by aligning incentives and promoting accountability.

CIO 15

CIO Consensus Bottom-up Organizational Behavior 15

Harvard Business Review

DECEMBER 5, 2016

Every CIO I meet tells me that they are excited at the potential of analytics for their business. The incentives of individual teams are unlikely to encourage data sharing as a primary requirement. Yet, although the power of analytics is common currency, it’s spoken of far more often than it’s practiced.

Competitive Advantage 8

Competitive Advantage Software CIO Analysis 8

Harvard Business Review

JANUARY 14, 2015

I call this phenomenon “executive brownout” and the details of El-Erian’s departure (not to mention more recent reporting on the conduct of his co-CIO Bill Gross, who has also since resigned) only confirmed my opinion that he was very likely suffering from it. More money won’t cut it.

CIO 8

CIO CFO Crisis Execution 8

Harvard Business Review

SEPTEMBER 9, 2014

First, CIOs and technical leaders too often take a limited “tech-implementation” view and measure success on deployment metrics like live sites or licenses. Many retailers, for instance, have had to align their online and in-store sales incentives to avoid channel conflicts. There are three related problems.

Technology 8

Technology Metrics Budgeting CIO 8

Harvard Business Review

OCTOBER 6, 2011

They will be financially accountable to individuals for abuses of data, and they'll need to provide some value or reward incentives when consumers do share. First, far deeper collaboration between CMOs and CIOs; technology and marketing are extremely interconnected in a PIDM world. So what does this mean for executives?

Management 9

Management CIO Reputation Class 9

Harvard Business Review

MARCH 5, 2014

If you can make the downsides of his conflict-avoidant behavior evident, he may be incented to change. When those requests didn’t come through, he talked with Bryan’s boss, the company’s CIO. “I Step into his shoes and try to understand what he really cares about. Point to direct evidence, such as a team member’s disengagement.

Case Study 12

Case Study Resources Long-term CIO 12

Harvard Business Review

JULY 14, 2017

The CHRO can be working on networking employees and locations; the CMO on networking customers and partners; the CFO on networking funding and payments; the CIO on software and data; and the COO on products and services. Then change what you measure to align incentives and track your progress.

Intellectual Capital 8

Intellectual Capital Strategy Supply Chain Business Model 8

Harvard Business Review

JANUARY 28, 2015

For any change to stick, the CMO and COO need to have joint accountability and create incentives that reward collaboration. This as approach helps both CMO and COO become invested in the successful implementation of the plan. Consider how Dutch energy company Essent is redesigning the customer experience.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

DECEMBER 20, 2018

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. The CIO was unhappy about data integrity issues that arose from the integration of more than 20 discreet databases. PM Images/Getty Images. That was actually an average of a dozen analyst reports. The result?

CRM 12

CRM Project Succession CIO 12

Harvard Business Review

JANUARY 28, 2016

As it stands now, absent meaningful measures of social impact and incentives to achieve them, there is little to require anyone to comply with an investor’s impact objectives beyond achieving the minimum. This is not to say that all impact investments need to deliver the impact promised; all investments carry a risk of poor return.

Class 8

Class Microfinance Supply Chain Education 8