Make Your Company Customer-Centric – and Increase Profitability by a Whopping 75 Percent
Strategy Driven
DECEMBER 2, 2019
But it has also led to a dramatic decline in our people skills. In the business world, focusing strictly on a digital experience will eliminate customer loyalty and emotional connection to a brand. Customer service and soft skills aren’t common sense. It has changed the way we communicate, behave and think.
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