Make Your Company Customer-Centric – and Increase Profitability by a Whopping 75 Percent
Strategy Driven
DECEMBER 2, 2019
But it has also led to a dramatic decline in our people skills. Customer service and soft skills aren’t common sense. It has to be the responsibility of every single department: human resources, training, marketing, support, sales, IT, finance, operations and, most importantly, leadership. Intentionally train employees.
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