Surviving Leadership

OCTOBER 29, 2018

There is a noticeable focus on “culture” lately, whether the topic is recruiting, engagement, development, retention, what have you. At this meeting, employees heard from the CEO, CHRO, General Counsel, COO, CFO, CMO, and any business leaders spearheading a major initiative. It’s all good stuff to discuss.

CFO 58

CFO P&L Call Center COO 58

Harvard Business Review

JANUARY 28, 2015

The CMO and COO are the natural partners for turning this around. ” While the CMO and COO have a good track record of collaborating in certain areas, a certain tension has long defined the relationship. Here are our recommendations for how CMOs and COOs can develop a more collaborative working relationship: 1.

COO 8

COO Planning Metrics Call Center 8

Harvard Business Review

AUGUST 5, 2014

Instead, the last few years have seen a proliferation of C-suite titles that include a component of marketing. This diversity reflects not only a deepening understanding of the connection between growth and customer satisfaction, but a much greater awareness of what marketing can do to help forge that bond.

P&L 9

P&L Banking Marketing Call Center 9