Career Decentralization Innovation Outsourcing 
Skip Prichard
NOVEMBER 15, 2019
General Charles Jacoby is a military leader whose career culminated as four-star Commander of the North American Aerospace Defense Command and U.S. Tactical agility enables employees at all levels to take smart risks, capture opportunities, improvise and innovate as they execute a clear strategy. Northern Command.
Harvard Business Review
FEBRUARY 22, 2012
Over time, notable service firms built outsourcing capacity in India, Malaysia, Singapore and elsewhere to allow any firm to have a global service workforce at low cost. But they will need an extremely clear purpose, and shared, decentralized power throughout. Nimbleness model #2: Customer service outside the perimeter.
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