Scaling Customer Service as Your Startup Grows
Harvard Business Review
SEPTEMBER 11, 2017
Strategies like outsourcing, hiring lower-cost people, or exotic employment offer tempting cost savings to the finance-minded folks. HubSpot’s CEO, Brian Halligan, defines a scale-up as “Pouring resources in fast and getting a big return on them without the wheels coming off the bus.” What not to do. Scale-up (250+).
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